Sunday, 2 October 2016

CHAPTER 15 : OUTSOURCING IN THE 21ST CENTURY

OUTSOURCING DEVELOPMENT


•          In the high-speed global business environment, an organization needs to maximize its profits, enlarge its market share, and restrain its ever-increasing costs
•          Insourcing (in-house-development) – a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems
•          Outsourcing – an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house

•          Reasons companies outsource


•          Benefits from outsourcing include:
1.       Financial savings
2.       Increased technical abilities
3.       Market agility

•          Factors driving outsourcing growth include:
1.       Core competencies
2.       Rapid growth
3.       Industry changes
4.       The Internet

DEVELOPING STRATEGIC OUTSOURCING PARTNERSHIP

•          Business process outsourcing (BPO) – contracting of a specific business task, such as payroll, to a third-party service provider
•          BPO is divided into two categories:
1.       Back-office outsourcing
2.       Front-office outsourcing

SOURCING’S NEW SURGE – OFFSHORING

  • Onshore outsourcing - engaging another company within the same country for services.
  • Nearshore outsourcing - contracting an outsourcing arrangement with a company in a nearby                                            country
  • Offshore outsourcing - using organizations from developing countries to write code and                                                 develop systems

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